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Complete this form to respond to a corrective action request (CAR) that is initiated once a non-conformance is identified. A given CAR can be responded to multiple times using this form if desired (example: one time to establish target dates and another time to report the RC, CA, and PA). Our timeline goals for addressing CARs are:
The above timelines goals are realistic for 90% or more of all CARs. If your specific CAR requires additional time, state so via the target dates you set for the CA and PA.
CARs that exceed their reported target dates will get one 2 working day reminder along with a copy of the CAR. Follow ups after that point will be addressed by the Operations mentor.
All time goals above are based on the issue date of the non-conformance report.
To get a refresher on how to address non-conformances via root cause analysis, please contact anyone in QA or view these Web pages:
If you have questions, contact Quality Assurance (John Gates, Ext. 106, johng@spaceagecontrol.com).
Did you ask "why" at least 5 times to arrive at the "best" root cause? More on the 5 "whys": http://www.pri.sae.org/NADCAP/5whys.html
Target Completion Date: Will this action correct the non-conformance that occurred? Do affected departments agree with the corrective action?
Target Completion Date: Will this action ensure the non-conformance does not occur again? Do affected departments agree with the preventive action?
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